Are you ready to take your career to the next level in a dynamic start-up environment? At Sid, we’re transforming how B2B SaaS companies connect with decision-makers through precision-targeted advertising. If you’re eager to grow, love problem-solving, and thrive in the fun and fast-paced world of marketing, this role is for you!
Sid is not your typical managed service—we’re the secret weapon for B2B SaaS companies. By combining cutting-edge ad targeting with stellar creative campaigns, we help sales teams build pipelines, shorten cycles, and make an impact where it matters most. From creating hyper-targeted audience lists to launching thought leadership ads, Sid offers a unique blend of precision and creativity.
We’re a small but mighty team that believes in doing great work while having a great time. With us, you’ll experience the thrill of start-up growth while working in the ever-evolving and exciting marketing industry.
About the Role 👇🏼
As our Customer Success Manager (or how about Client Growth Strategist?), you’ll be at the core of Sid’s operations. You’ll collaborate closely with Sales, Operations, and Tech to deliver outstanding results for our clients. Your mission: ensure every customer sees the value in their campaigns, feels supported, and grows alongside us. Here’s what you’ll do:
Campaign Management: Oversee ad campaigns on Google Ads, Meta Ads Manager, and LinkedIn Campaign Manager (don’t worry—we’ll train you!).
Client Onboarding: Seamlessly onboard new clients, ensuring their campaigns are set up for success.
Customer Advocacy: Be the go-to person for your clients, scheduling check-ins, answering questions, and ensuring their voices are heard internally.
Strategic Insights: Develop tailored success plans for each client, tracking performance metrics and adjusting strategies as needed.
Retention & Growth: Spot opportunities to upsell services and create strategies to retain happy clients.
About You 👇🏼
You’re a people person who thrives on solving problems and delivering results. You enjoy building relationships, diving into data, and keeping projects on track. Most importantly, you’re eager to learn, grow, and have fun while doing it.
You should apply if you:
Are passionate about marketing and curious about ad platforms (even if you’re not an expert yet).
Have experience in customer success, account management, or a similar client-facing role.
Enjoy juggling multiple projects and priorities in a fast-paced environment.
Have strong communication skills and a knack for turning data into insights.
Are excited about working at a start-up and shaping a role from the ground up.
What a Day Could Look Like
9:00 AM: Kick off your day by checking ad performance dashboards, ensuring campaigns are on track.
10:00 AM: Join a kickoff meeting with a new client, learning all about their goals and helping them get started.
11:30 AM: Adjust campaign settings in Meta Ads Manager to optimize reach and engagement.
1:00 PM: Lunch break (and maybe a fun chat with your teammates about the latest marketing trends).
2:00 PM: Host a check-in call with a client, sharing performance insights and gathering feedback.
3:30 PM: Collaborate with the Operations team to refine audience lists for a new campaign.
4:30 PM: Document a new process for onboarding clients to make things even smoother next time.
5:00 PM: Wrap up your day with a quick team sync, sharing wins and brainstorming new ideas.
What We Offer You 🫵🏻
Career Growth: Sid is a start-up, and with growth comes opportunity. This is your chance to shape your career in a dynamic and rewarding role.
Learning & Development: We’ll train you on the latest tools and best practices in digital advertising and customer success.
Exciting Industry: Marketing is creative, fast-paced, and always evolving—no two days are the same.
Supportive Team: We’re a close-knit team that values collaboration, curiosity, and a good sense of humor.
Flexibility: Enjoy a hybrid work setup that supports your work-life balance.
